Small businesses with eyes on a bigger future face a challenge. Your budget for marketing and technological investment simply doesn’t compare to large, established corporations, but somehow you need to convince customers or clients that your service is as good, if not better.
Introducing a complete phone system for your business is a simple but highly effective way of improving your business in terms of enhancing your professional image, reducing the cost of phone calls and improving the efficiency of your everyday communications. Even if your business only has a handful of employees, the positive impact of introducing a phone system rather than relying on a single landline or several mobile phones can be significant.
For some time a complete, integrated phone system has been something only affordable for the largest of businesses. Fortunately, this is no longer the case and today even the smallest of businesses can access the features and functionality of a VoIP (Voice over Internet Protocol) phone system.
What is a VoIP Phone System?
A VoIP phone system uses your internet connection to make and receive calls rather than traditional landline wiring. It can be used for both office based phone systems and virtual systems which connect multiple mobile phones with a single business number. They can either be hosted on your premises or Cloud based i.e. managed by a provider at a separate location.
How Could a VoIP Phone System Benefit Your Business?
By using your internet connection rather than landlines and traditional phone networks you can save a significant amount of money on your call costs. Your calls will be factored into your internet data charges. This includes local and mobile calls but is particularly useful if your business makes a lot of international calls. A Cloud hosted VoIP phone system will store your telephone number and data in the Cloud so you won’t need to install a physical exchange box on your premises; this makes the initial setup far cheaper than a traditional phone system.
By introducing a VoIP phone system your employees can stay connected to the business wherever they are. As long as they have an internet connection calls, voicemails, faxes and emails can be sent directly to their mobile device. This means that they are no longer restricted to only being able to do business from a desk and can increase both the efficiency and productivity of your staff.
More Professional Appearance
The nature of small businesses and startups means that working environments often need to be flexible. You can find yourself working from home, in the car or in coffee shops. By using a VoIP phone system you can use a single landline business number that will automatically divert to your mobile device wherever you are. Advertising a single business number for all your employees rather than several mobile numbers gives your customers the impression that your business is larger than it is and possibly more stable. Your VoIP number can be local to a specific area in the UK but still work when you’re on the other side of the world. And when your business grows and you need to find new, larger premises you can take your number with you.
Improved Customer Service Features
If your phone system has multiple extensions for your employees or different departments you will be able to easily transfer customer calls with features such as hold music or automated attendants to smooth the process. A VoIP system can be easily adapted through your provider’s online portal to meet changing requirements such as adding extra employee extensions or customising voicemail. You can also change where calls are diverted to or have sales calls sent to multiple employees at the same time to make sure you never miss a call again.
Simple and Fast Installation
Installing a landline system for multiple users can be costly and time consuming. This is because you will need a PBX (Private Branch Exchange) installed on your premises. A Cloud hosted VoIP system is managed completely by the provider at a separate location. Many systems simply need you to plug in the phones and your system is ready to use; this means you can get straight down to the task of growing your business with minimum disruption.