We’ve researched some of the UK’s leading providers of EPOS for the retail sector to help you to work out what’s really important to your business, and which companies can provide the software you’re looking for.
|Company||Suitable for||Server or Cloud Based||Prices from||Free trial?|
|Lightspeed Retail||Small to medium sized retailers, some larger retailers||Cloud based||£69 per month||14 days|
|ShopKeep||Small independent retailers||Server or Cloud based||£54 per month||14 days|
|eposNow||Small to medium sized retailers||Cloud based||£25 per month||30 days|
About the Providers
Lightspeed are a UK based software company but their POS solutions are used by over 40,000 businesses on 101 countries. They have created software specifically for the retail sector, Lightspeed Retail, which provides an integrated eCommerce and omnichannel platform for your business. That means your business can be open 24/7. You can choose from an onsite, server based software or a Cloud based solution.
- Payment flexibility, e.g. cash, credit, debit, check, gift card and store credit. You can also print and/or email receipts.
- Inventory Management
- Purchase Order Management
- Employee Management
- Customer Relationship Management
- Loyalty Programme
- eCommerce synchronisation
Easy to use
Although the system offers a real depth of functionality it’s a very simple interface for you and your staff to get to grips with in next to no time.
Tailored & Flexible Functionality
Lightspeed software has a well deserved reputation for having a wide range of functionality and tailoring options. This means you can tailor the program to suit your business’ requirements which is particularly useful for independent boutiques.
Lightspeed offer a very comprehensive support package including: 24/7 phone support (excluding holidays), online resources, training videos, online chat support 11am-8pm, social media channels. This can be invaluable if your system goes down – the quicker things get sorted, the quicker you can get back to building your business.
Something to think about…
You need to commit to a one year contract with Lightspeed, so it’s important to be sure the system will work for you. Take advantage of the 14 day free trial to experiment and see how it could benefit your business. It’s certainly not the cheapest software on the market and if your business doesn’t require the depth of functionality a simpler option may be a better choice.
The original desktop version of ShopKeep was released in 2008, but it was the 2010 Apple iPad launch that pushed the company to a tablet POS solution. The New York based company now provides software to over 23,000 customers specifically focusing on the smaller, independent business as a target market. The system can be either Cloud-based or installed on an onsite server and, unusually, is available on a Pay-as-you-go contract.
- Payment Processing
- Inventory Management
- Staff Management
- Customer Marketing
- Reporting / Analytics
- POS Hardware
The ShopKeep system is easy to use and has a reputation for being very responsive and efficient. There is also a free ShopKeep Pocket app for both iOS and Android so you can manage your business on the go. The company recently partnered with BigCommerce enabling businesses to integrate their eCommerce platforms with brick and mortar stores.
Simple, pay-as-you-go Contract
For small businesses one of the biggest benefits of ShopKeep is the pay-as-you-go set up. There is no contact and no termination fee. You pay $69 per month (around £54) per register with no extra charges for maintenance or support. This also includes 2 hours of initial set up / training with a ShopKeep expert. There’s no limit on the number of staff users or inventory, however you need to pay a further $69 for every additional register up to a total of 3, then $29 for every additional after that.
Your monthly fee entitles you to unlimited support via live-chat, email, text and website enquiry.Something to think about…ShopKeep has been designed to support small, independent businesses. For example, the iPad register hosts up to a maximum of 270 product buttons so it’s not a good option for larger businesses. And, while the support is excellent, bear in mind that if you want the option to call ShopKeep staff for support you will need to pay an extra monthly fee of around £24.
eposNow is the largest provider of Epos systems in the UK with over 30,000 businesses relying on their software and hardware to run their businesses. Of these 30,000 businesses, 15,000 are retailers. So what makes eposNow such a dominant force in the industry? The company was launched in 2011 on a foundation that “all businesses and entrepreneurs should be able to leverage the power of both cloud computing and modern technology to power their businesses”. They have created a flexible and low cost solution that means retailers from all walks of life can find a package to suit them.
- Powerful Promotions
- Pay on Account
- Booking system
- Hardware integration
- Create and Print Invoices
- Web/online store integration
- Inventory management
- Integrated payments
- Works with any device
- Staff Monitoring, Access Rights & Permissions
- Powerful Promotions, e.g. meal deals, happy hour, buy 1 get one free
- Customisable Dashboard & Branded Receipts
- Back office visibility & intuitive reporting
eposNow offer a starter package for just £25 per month which includes one till, an unlimited number of users, customers, software updates and security updates. It also includes help with setup, Cloud reporting and email support. You can add tills onto the package at £15 a time as your business grows. This software package is one of the best value on the market and can also be purchased alongside all the hardware you need to get up and running from scratch:
- 2017 dual-core Pro-C15 touch screen terminal
- 80mm thermal receipt printer
- High quality all-metal cash drawer
- Installation and configuration
A complete system from eposNow will cost you £1199 in a bulk payment or £10 a week if you prefer to spread the cost.
Simple, quick installation
A major benefit of eposNow is the quick, easy installation. If you’re using an existing Epos system they will be able to transfer all your data from over including all stock, product and customer data. And, the best part, they can do all this remotely without setting foot on your premises. The system itself is very easy operate and eposNow claim anyone can be fully trained in 15 minutes.
30 Day Free Trial
eposNow offer one of if not the longest free trial period at 30 days. This is a great opportunity to really get to grips with the system and iron out any snags before you take on a year long contract.Something to think about…As one of the largest providers on the market eposNow have one of the largest customer support facilities. While this should be an advantage, the majority of negative reviews for eposNow mention a slow response time or difficulty getting a resolution. This could mean that their large client base spread their support capabilities too thinly and your business won’t get the tailored attention you’d like. However, there are as many positive recommendations of their customer support team out there, so do your research before you make a call.
Looking for EPOS for your retail business?
Get quotes for Epos tailored to your business today by completing our simple enquiry form. We’ll be in touch in a matter of hours to confirm your details and recommend up to 3 of the leading Epos providers.