A customer’s enjoyment of your restaurant is as much about the overall dining experience as it is about the food. Your staff need to be able to seat people quickly and easily, to take their their order with simplicity, accommodate special order requests and communicate with the kitchen effectively. An EPOS system is the tool that makes this possible, but which package is right for your business?
|Company||Suitable for||Server or Cloud Based||Prices from||Free trial?|
|TouchBistro||Full service restaurants, fast food outlets, food trucks, cafes, pubs, pop-ups||Cloud / iPad based system||£55 per month||Yes – length unknown|
|The Good Till Co||Independent restaurants, bars, cafes||Cloud / iPad based system||£39 per month||Yes – length unknown|
|Lightspeed Restaurant||Full service restaurants, fast food outlets, food trucks, cafes, pubs, pop-ups||Cloud based||£79 per month||14 days|
About the Providers
TouchBistro is an iPad-based EPOS system that’s been specially designed for use in restaurants. It’s a Cloud based system which can be tailored to suit full service restaurants, pubs, takeaways, food trucks and everything in between as well as businesses with multiple locations.
- Offline functionality
- Automated stock reordering
- Back office management
- Cloud access
- Mobile ordering / payment flexibility
- Order modifiers
- 3 visual menu options
- Floor plan layout
- Branded customer receipts
- Customisable interface
- Staff profiles / permissions
- Split bills / join tables
- Automated special offers / Happy Hour prices
- Cloud Reporting & Analytics
- Unlimited users & logins
Mobile customer service
One of TouchBistro’s greatest strengths is the mobile, tableside ordering function. Your staff will be able to take customer orders at the tableside and communicate them to the kitchen team instantly. They can make special modifications to dishes or upsell extra items at the touch of a button. With the full menu available on their iPad they can also access key information about each dish such pictures, ingredients and allergens. This reduces errors and speeds up the service, both of which are huge factors in building a positive customer experience.
Tailored to your business
TouchBistro enables you to tailor almost every aspect of the system to suit your business. This includes customised menu modifiers, 3 visual menu options including colour coding, adjustable table plan, split bills, staff access levels and automated special offers.
TouchBistro runs on the Cloud but in the event that your internet connection goes down the system will continue to operate. You will still be able to serve customers, edit your menu, clock in employees and see your reports.
There’s a huge amount of support included with the TouchBistro software. All product updates are free and simple to carry out. There’s an online support resource called the VIP Community which enables you to network with other restaurateurs and keep up to date with the latest industry news. The company also offer 24/7 phone, email and app support which is run by people with practical restaurant experience.
Something to think about…
TouchBistro is an iPad system only so if you’re looking for desktop EPOS solution this isn’t the provider for you.
The Good Till
The Good Till Co. is based in London and provides an iPad based EPOS solution specifically for independent restaurants, bars and cafes throughout the UK. It’s a Cloud based software package but the company also offers a range of hardware to get you completely set up for business. The company actively encourage feedback from their clients to ensure a continuous cycle of improvement and updates to the system.
- Table / tab management
- Intelligent Reporting
- Inventory & Waste management
- Chip & Pin & Contactless payment integration
- Ticket printing
- Customisable interface e.g. add images for menu items
- Unique user access (track individual staff performance, clock in/out times)
- Preset discounts, promotions
- Loyalty schemes
- Customer facing display
- UK support
- Complete software and hardware solution
Easy to use
The process of completing a sale is incredible easy with The Good Till. The software has been designed so that a sale is completed from start to finish in as few stages as possible. This means it’s both an easy system for for your staff to get to grips with and results in a more efficient service for your customers. It’s also very easy to access real time sales data that will help you to make informed decisions about promotions and ordering new stock. take the business to the next stage of growth.
While The Good Till system has been designed with the user in mind it’s also focused on improving the customer’s experience of your business. From customer bookings, modified orders, efficient service, contactless payments and email receipts you can be sure the customer receives the exemplary service they’ve come to expect in modern day restaurants. The Good Till eLoyalty module includes a variety of customised points-based loyalty system; points can be collected to receive ‘money off’ offers. It will store and track the each customer’s contact information and purchase history so you can tailor marketing and promotional offers. In addition, there is also the option to introduce self service portals into your business which speeds up your service time even further and frees your staff from taking manual orders.
Advanced Stock Management
The Good Till offer a specific stock management app from the Apple store which provides all the functionality you could need to keep complete control of your inventory and ordering. With the app you can take care of the whole process from sending purchase orders to suppliers, checking deliveries, taking inventory at both ingredient and stock level and manage stock transfers across multiple locations. With a complete and real time view of your stock you can make smarter decisions about your purchasing and identify potential issues before they impact your business.
Something to think about…
As with TouchBistro, The Good Till Co. is an iPad only system. If you’re not comfortable with this kind of technology it is worth taking advantage of the free trial to be sure it will complement your business’ operations.
Over 45,000 businesses have adopted an EPOS system from Lightspeed. The company was started out of a frustration with the existing EPOS solutions for retailers and restaurateurs. Their general company aim to to make your life as a business owner more productive and more enjoyable. They have offices in London, New York, Canada, Australia, Belgium and the Netherlands.
- Adjustable menu and floorplan
- Ordering and payments
- Data accessibility & real time reporting
- Staff Monitoring & Performance Management
- Backup mode & offline functionality
- User permission / access restrictions
- Full range of hardware available
- iPad or Desktop compatible
Customisable Menus & Floorplans
The Lightspeed system gives you the ability to enter a fully customisable table plan on your interface so you can move tables and combine them as needed. All you need to do is drag and drop them into position. You can also edit your online menu really easily and include photos, descriptions and prices.
Ordering and payments
With Lightspeed you can take orders directly at the tableside and send them to the kitchen seamlessly. This means less staff time wasted going back and forth to the kitchen and quicker customer service with less opportunity for errors in communication. It’s also really easy to split or combine bills which is a feature many modern customers have come to expect as standard.
You can get a really clear view of how your staff are performing via real time reports. This enables you to reward high performers and identify where further training may be needed. You can also schedule rotas to ensure you have enough cover for peak periods and restrict user access levels.
Something to think about?
Lightspeed is one of the pricier packages out there so if budget is an issue or you don’t need the high level of customisation it’s a good idea to shop around and take advantage of some free trials before you commit.