If you’re in the market for a new EPOS system for your hotel, B&B, restaurant or leisure venue you need a provider that understands the unique challenges your industry faces. We’ve taken a look at 3 of the leading providers of hospitality specific EPOS to help you work out what is going to be of most benefit to your business.
|Company||Suitable for||Server or Cloud Based||Prices from||Free trial?|
|HotelPerfect||Hotels, restaurants, pubs, bars, leisure venues||Server / Cloud based||Quotes on request||No – demo only|
|eposNow Hospitality||Hotels, restaurants, pubs, bars, leisure venues||Cloud based||£25 per month||30 days|
|Zonal Aztec||Hotels, restaurants, pubs, bars, leisure venues||Cloud based||Quotes on request||No|
About the Providers
The Hotel Perfect software was inspired by a hotelier’s real life experiences in the hospitality industry. Over 20 years ago, Andrew Risely’s ambition was to design software that takes the everyday processes of running a hotel and incorporates them into a simple to use program. Today Hotel Perfect is used by 1000 businesses all over the UK.
- Flexible Table Management
- Automated Happy Hour Price Adjustment
- Various Payment Types
- Charging to Room Bill
- Multiple Restaurants and Menus
- Time and Attendance
- Stock Control
- Loyalty Schemes
- Multiple Kitchen Printing
- Fingerprint ID
Complete Flexibility and Control
Hotel Perfect’s Cloud Property Management System (PMS) manages your bookings, customer records, rates, marketing data and operations and can be accessed from any internet connected device via the Cloud. The Dynamic Pricing feature enables you to adjust your room rates depending on the occupancy levels or periods of high demand. Channel Management also enables you to integrate with sites like Booking.com to automatically update your booking records.
Improved Guest Relationships
Begin the customer relationship before they’ve even arrived with emails and SMS. You could suggest they book a spa treatment, a table in the restaurant or let them know about special events. You could provide directions to the hotel and send out customer surveys once they’ve left. By building deeper relationships with guests you can increase the likelihood of repeat bookings and gain valuable insight that could help you improve your service.
For venues that run events, the Events Management feature enables you to see quickly not only which guests are involved but also to create invoices, build function sheets, store table plans and menu preferences. By holding all the contact information for event attendees you can also maximise future marketing opportunities.
Something to think about…
HotelPerfect don’t offer a free trial period which means you can’t ‘road test’ the software before purchase. If this is your first EPOS system make sure you have as much information as possible, that the system meets your requirements and you have taken advantage of their free demonstration. It’s a significant investment that you don’t want to regret!
eposNow is used by over 30,000 businesses making them the biggest EPOS provider in the UK. As you’d expect, they offer software that can be tailored to a variety of sectors and hospitality.
- Reporting & Customisable Dashboards
- Integrated back office management
- Security i.e. restricting user access
- Inventory Control
- Customer Retention
- Staff management
- Integrated Payments
- Promotions e.g. meal deals, Happy Hour
- Online booking system
- Customisable receipts
- Table plan
- Split bills
- Quick pin code login
The eposNow dashboard is renowned for both its ease of use and its customisation options. If your business has multiple locations this is particularly useful as you can view up to the minute product information, bookings, employee performance and sales information from any device at any time. Customise it to view the key performance indicators automatically without having to run reports. You can also set security controls to give different access and authority to different staff members e.g. discounts or refunds, and to keep sensitive business information hidden where necessary.
Total Stock Control
Take the hard work out of stock control and save yourself a significant amount of time by automating the raising of purchase orders and managing stock transfers between locations. Monitor stock levels in real time and ensure you never run out of your key items and popular products without relying on continuous, manual stock taking.
Online Booking System
The eposNow booking system is perfect for all hospitality businesses giving you a complete, real-time view of all your guest bookings, restaurant reservations, appointments, staff meetings and staff rota. Stay in control and run your business with unprecedented efficiency.
Something to think about…
eposNow offer a complete system with hardware included but it’s also possible to purchase the software as a standalone product. If you choose this option, make sure the hardware you have or plan to purchase is compatible.
Zonal take a hands-on, partnership based approach to EPOS solutions. The company have over 37 years of experience of working with hospitality businesses including hotels, B&Bs, pubs, bars, restaurants and leisure venues. They pride themselves on their ability to create tailored solutions to suit every hospitality business and are used by over 11,000 leisure and hospitality businesses including 75% of the UK’s managed pub companies.
- People / Staff Management
- Finance Management
- Product & Price Management
- Reporting & Business Analysis
- Stock Management
- Theme Modelling
- Gift Card / Voucher Management
- Kitchen Management
- Loyalty Programme
- Handheld / Mobile Ordering
- Table Management
- Online Bookings
- Marketing Campaigns
- Digital Signage
Back office analytics
Zonal’s Dimensions Reporter module is a reporting tool that enables you to put your business’ data to work for you. It combines both simplicity and ease of use in terms of headline information with the opportunity to delve into graphs, customised reports, audits, budgets and sales data. You can then communicate this information via emails or web pages to inform relevant members of your organisation.
Award-winning Customer Service
Zonal’s commitment to treating their clients as partners extends to their impressive support services. Zonal have a both an award-winning Help Centre based in Edinburgh and a mobile Service Engineering team. Both are available to call on 365 days a year between 8am – 12am every day. As the company’s sole focus is the hospitality industry their staff have a very good understanding of the industry and the common challenges, so they’re able to offer real guidance.
Simple to use
The user interface is fully customisable and very simple to operate. You can tailor it to suit your business. This includes a variety of themed designs, buttons and colours and can be adapted for each terminal. You can automate menu changes or seasonal offers to change at specific times, across multiple locations.
Something to think about…
Zonal don’t advertise their costs as they take a tailored approach to each partnership. Make sure you compare any EPOS quotes on a like for like basis, as some cheaper options may not have the functionality your business needs in order to grow.