Microsoft Dynamics 365

microsoft dynamics 365 logo
As a company, Microsoft needs no introduction. The CRM software, Dynamics 365, is a Cloud based system with enables you to operate your business through a combination of applications.

The functionality has been designed to enable you to engage with customers, empower your employees, optimise operations and transform products. The latest version of the software was released in 2016 and has a reputation as one of the most technologically sophisticated on the market, as you would expect from Microsoft.

Key Products (Apps)

  • Sales
  • Customer Service
  • Operations
  • Field Service
  • Project Service Automation
  • Marketing
  • Financials
  • Customer Insights

Suitable for

Microsoft offer a range of packages that can be tailored to small businesses as well as medium to large sized businesses.

Packages & Prices

There’s a great deal of flexibility in both the functionality and pricing as Dynamics 365 have both monthly subscription plans that include use of several apps and the option to buy standalone applications. You can also choose between full or light use of the applications to keep costs down.

Enterprise: for businesses with over 250 users

Package Price per user/month Apps Included
Dynamics 365 Plan 1 £86.70 Sales, Customer Service, Field Service, Project Service Automation, + Microsoft PowerApps and Microsoft Flow
Dynamics 365 Plan 2 Only available on request All Plan 1 Apps Plus: Operations: manufacturing and supply chain, retail and commerce, finance
Team Members Enterprise edition £7.50 depending on how many users you sign up Light use of these apps:Operations, Sales, Customer Service, Field Service, Project Service Automation
+ Microsoft PowerApps with Flow
Team Members Enterprise edition Prices vary depending on the apps you select Get full use of one app + light use of the rest


Business: for businesses with 10-250 users

For small and medium-sized companies, the Business package is sold and supported by Microsoft Cloud Solutions Providers (reselling partners).  

Full user Team member user External Accountant License
£30.20 per user/month £3.80 per user/month Free with Full User


What’s good?

Integration with Microsoft Technology
If your business already uses Microsoft technology then it may make sense to opt for this CRM software that will seamlessly integrate with programs like Outlook and Office 365.  For example, when a customer email arrives you can send documents such as quotes or invoices directly from Outlook.

As you can see from the various pricing and package options, customising the software to suit your business is easy to do.  Choose the features you need the most or opt for a full package but with light user functionality.

Support Packages
There are four different levels of support package available:

  • Subscription Support
  • Enhanced Support for small business
  • Professional Direct Support for medium business
  • Premier Support for large business

Something to think about…

The technology is very complex which confident users will be able to take advantage of.  However, there is some feedback from business users that the depth of functionality can be difficult to get to grips with and could be more user friendly.  And, as it’s one of the pricier options on the market, the complexity may be an unnecessary challenge if a simpler programme is enough for your business’ needs.