BT (British Telecoms) need no introduction as a UK telecommunications provider; they offer a range of phone system solutions for businesses of all sizes. This includes Cloud based VoIP, on-premises PBX phone systems (from Avaya and Mitel) and a Cloud-based service called BT One Phone Office which integrates your office and mobile communications with a single device.
|Cloud-based Systems||On-premises Systems||BT One Office Systems|
|Products Available||BT Cloud Phone, BT Cloud Voice||MiVoice (Mitel), Avaya IP Office||BT One Phone Office|
|Number of Users||BT Cloud Phone: 1-9 users, BT Cloud Voice: 5 – 250+ users||2 – 20,000||20-100+|
|Ideal for||Office, mobile workers, and home-office users||Flexible modern communications platform designed to meet the needs of SMBs||Managing all calls/voicemail on one mobile device|
|Call Package Option||BT Cloud Phone: inclusive and unlimited calls packages. BT Cloud Voice: minutes bundles and unlimited UK calls package||Via your network phone lines||Unlimited Calls Option|
|Mobile device integration||Y||Y||Y|
|Call Management Features||Y||Y||Y|
|Online Management Portal||Y||Y||Y|
|Maintenance||Inclusive maintenance||3 maintenance options available||Inclusive maintenance|
|Support||24/7* dedicated helpdesk||Fault reporting 24/7||24/7* dedicated helpdesk|
|Future Proof||Automatic updates, Easy to add users, Simple relocation to new premises||Option to upgrade, Install new extensions||Automatic updates, Easy to add users, Simple relocation to new premises|
|Installation||Plug + play (Engineer install option with BT Cloud Voice)||Engineer Install||Engineer Install|
|Cost payment options||Cost per user (Lease available for BT Cloud Voice)||Purchase or lease||Cost per user|
|Virtual Geographic Numbers||Y||Via BT SIP Trunk||Y|
|Video Conferencing||Y||Upgrade Option||N|
|Call monitoring / recording||Y||Upgrade Option||Y|
|Prices From||BT Cloud Phone: £13 per user per month, BT Cloud Voice: £6.40 per user per month||Avaya: £1,649, MiVoice: £4,835||Available on request from BT|
Why Choose a Phone System by BT?
BT offer an impressive support network to help you make the most of your business’ phone system. This includes Service Status which enables you to check if an issue is just affecting you or if it is a more widespread problem. The Repair Centre is available 24/7 to quickly address and fixes you need and they can be contacted by phone, email or live chat.
BT also offer their on-premises systems and BT Cloud Voice (for handsets) on finance so you can spread the cost of your investment rather than having to pay the money upfront. This may be particularly useful for small businesses.
Something to consider…
If you decide to opt for a VoIP phone system you will need to have access to a strong, high speed internet connection to receive a high quality of calls.