Best Phone System Providers for Small Business

Which is the right choice for your business?

Best Phone System Providers for small Business
Introducing a VoIP phone system into your business is a great way to reduce call costs and improve both the efficiency and productivity of your operation. But with so many choices on the market, which is the best phone system for your business?

Small businesses have different priorities and requirements to large corporations. Budgets tend to be tighter and IT support limited, so making the right choice is crucial.

Choosing the Best Phone System

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Before you start requesting and comparing quotes, you need to identify the key things you’re looking for from the service. For example:

  • How many lines do you need?
  • How many extensions are required?
  • Which features do you need?
  • Which features would be nice to have, but not essential?
  • Is your business – and therefore your phone system – likely to expand?
  • Do you need call forwarding to mobile phones or to staff who work from home?

When you’ve answered these questions you should be able to identify the best phone system and providers for your business. The right system will enhance your business operation and lend your company a professional image enabling you to compete with the larger companies with bigger budgets.

Here are 3 of the UK’s top providers of phone systems for small business with a general overview of the features on offer:

8×8 Virtual Office Cloud Phone System

8x8 logo image
8×8 is an American company specialising in communication technologies for business. Although an international provider, they are one of the UK’s leading providers of phone systems and unified communications solutions for small, medium and large businesses. They offer a range of service plans which can be mixed and matched to suit your business and are experienced in giving small businesses the functionality they need to compete with large companies.

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Key features:

  • Unlimited Calling
  • Mobile Apps: Android, iPhone, iPad
  • Auto Attendant
  • Online Call Management
  • Conference Bridge
  • Music on Hold
  • Softphone
  • Instant Messaging/Chat
  • Presence Detection
  • Ring Groups/Hunt Groups
  • Web Browser Click-to-Dial
  • Salesforce, Zendesk & Netsuite CRM Integration

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Lily Comms – Lily Cloud

lily cloud logo
Lily Comms is a UK company providing communications services to over 2,500 businesses across the UK. Their mission is to help businesses of all sizes to lower their costs and improve their efficiency. Their Communications Specialists work with clients to create a telephone system which is tailored to the unique needs of their business.
 

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Key features:

  • Hunt groups
  • Paging groups
  • Pickup groups
  • ACD group
  • Music on hold and announcements
  • Auto Attendant Configurator
  • Conference rooms
  • Call coaching
  • Simple admin access
  • Individual user access
  • Easy flex key
  • Add and remove users
  • Same day provisioning
  • On-demand feature access
  • Call barring
  • Company time schedule
  • Easy business continuity, set-up and planning
  • Multiple levels of reporting
  • Easily searchable call recording
  • ACD statistics and reporting
  • ACD wallboard
  • Editable wallboard display
  • Configurable call centre SLAs
  • Agent performance reports

More about Lily Comms

BT Cloud Phone

BT Cloud phone logo
British Telecommunications offer a variety of business phone solutions but the simplest version for small businesses is called BT Cloud Phone. It’s a hosted VoIP telephone system for businesses with up to 9 users. Described as a ‘plug ‘n’ play’ system it doesn’t require any physical hardware and all upgrades to the system are automatic and free. It will will only work on BT Business Broadband or fibre. Packages start from £13 per user per month including 500 UK minutes.

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Key features:

  • Mobile and web-based call management and phone system admin
  • Fully integrated Android and iOS apps
  • Desktop app/softphone
  • Audio Conferencing
  • Call Recording On-Demand
  • Auto-Attendant/Auto-Receptionist
  • Multi-Level Auto Attendant
  • Answering Rules
  • Message or announcement only extensions
  • Multiple Virtual Extensions
  • Call queues
  • Hunt Groups
  • Music and Messages On Hold
  • Dial-by-Name Directory
  • Ring Me
  • Shared Lines
  • Incoming Call Notification
  • Receptionist / Assistant ‘Heads Up Display’

More about BT